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Call and ask for a supervisor to discuss the expected time frame for payments and if there is any way to expedite them.

Write to the State Insurance Commision.
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Riverdale Jan 2023
One is fortunate to be reimbursed in a month's time. However in my mother's situation the LTC would delay every few months because they had sent out reviews wanting to know if patient still needed AL.

While a facility may not accept direct payment from LTC, a good one can handle and expedite the responses in order for reimbursement.
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My Dad’s LTC policy paid monthly, not weekly.
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I second the Insurance Commissioner. My son had issues just recently with his medical insurance, and it was fixed the day after he filed a complaint.
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igloo572 Jan 2023
Well I guess it depends where you live, for Louisiana, the Insurance Commissioner traditionally goes to Federal Prison. I kid you not! The current one Jim Donelon has run a good office but by & large if too many complain an insurance carrier will withdraw from the State. It can pay back premiums as needed and leave, or just not do renewals and leave, it’s legal to do in most places. Except for New York State and up in NE corridor, most allow this.

The 3 past Louisiana Insurance commissioners, Jim Brown, Sherman Bernard, Doug Green all went to prison. We right now are amidst a near total melt down on homeowners insurance getting issued for coastal LA & MS as most carriers are not doing renewals. It’s pretty frightening.

lil factoid, Jim Browns daughter is Campbell Brown, writer. She was anchor on NBC wkends abt 20 yrs ago, super nice.
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My long term care pays my claim directly to my checking account monthly
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To take the stress out of the situation, look into prepaying one month so that payments arrive on time. If you can set up "auto pay" through the insurance company, that would be great or if not, set up the private auto pay situation where you get the deposit and then autopay the LTCI company. Call the billing dept manager and see if he/she can assist or go to the bank.
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My parents had long LTCI. Dad has passed. The insurance pays out in their case on a monthly basis.

the Assisted Living my Mom is at has been so good about billing. They now send it by email as the company kept claiming they weren't getting the fax.

i am copied on the email and there has been no more hanky panky.

keep an eye in these companies, some are difficult such as the one my parents had.
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Carefully review the policy to see what riders are included for that specific plan.
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tgosborne: It appears that LTCI pays monthly, not weekly.
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Looks like to me when getting a LTC plan you need a lawyer to review the policy. And who would not think that 20/30 yrs ago that there would not be inflation. My daughter makes almost $50 an hour as an RN. When she started out as an LPN she was making $15 an our 25 yrs ago. Worked up to $27 a lttle more than 10 yrs ago. When she got her RN, they raised her to $30 an hour.
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My husband is in Memory Care..we have LTC thankfully. I am reimbursed within 10 days but they only pay after care is provided so Im always 1 month behind. He has been in 3 facilities and his current facility is by far the best with submitting invoice to insurance. It may be the facility submitting incorrect information or they are lagging in their billing. The statements I received from other facilities were so convoluted and inaccurate. It took two months for 1 reimbursement to be submitted correctly from the facility. Im sure you get reimbursed monthly but any delay from the facility or questionable care will cause your payment to be delayed.
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