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I saw a brilliant one the day before yesterday. It was small and light enough to be hung comfortably round the elderly lady's neck, like a falls alarm, but it had buttons about the size of keys on a computer keyboard, and by each button was an image of the person to call: in this case, her daughter, another family member, and a picture of an ambulance.

Just one drawback. My client hadn't a clue what this gizmo was for.
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My bro, in the beginning stages of Lewy's, pretty much refused all suggestions. He was a bit of a luddite anyway, no answer machine, no TV. If you can imagine. I finally tripped into the 21st century due to eyesight failure and a need to adapt to and learn a kindle (kid's play) and finally for a jitterbug phone. Easy. Can text quite easily, can take pictures, and can call, and all easily set up and managed. Good luck. I think if the jitterbug flip phone can't be handled it may be too late for 21st century.
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Shadowchild, my dad uses a consumer cellular flip phone. It has large numbers and large read out numbers. Open to answer, close to hang up and all the numbers he uses programmed in.

I think that he is good because he has used a flip phone since they 1st came out.
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My mom is 91 with very mild memory issues. She has a flip phone and a tablet. She has been using a flip phone for many years but has a little trouble if she gets a different brand of flip phone. I introduced her to the tablet about 8 years ago and she uses it just for games. I guess "best phone" depends on whether your LO already has a working familiarity with a type/brand of phone. Unless you want to be their on-call tech help just remember that people in decline are forgetting stuff, not retaining new skills. Ease of use, simplicity, loud volume and large display and keys (that light up) would be the most helpful. My mom's phone has the volume buttons on the side and she has some neuropathy in her fingertips so is constantly grabbing the phone in a way that causes the ringer volume to go off. Also, it's smooth slippery so she often has a hard time holding onto it. Anything to add grip to a phone would probably help.
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There's something called a Grandpad. It's more of a tablet than a phone, but it can make calls and is designed for senior citizens. You basically just touch the picture of the person you want to call.
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