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Kwiemer,

Do you have an update on this?
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Reply to Geaton777
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Contact the fraud department. Telling them the card was stolen is the best way to stop these transactions. Dispute the charge!!! If you have reached to the person/ organization that is taking this money by notifying them of cardholder’s death, provided them with a death certificate, etc., then the bank should have no problem canceling that card.
Seriously, I’ve cancelled my card over a lot less. If I don’t recognize a charge, that’s it! CANCELED!
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Reply to Monicaj0421
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Go into the bank and ask to see the manager
tell them you’re contacting ting the police for fraud
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Reply to Jenny10
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Geaton777 May 30, 2024
The bank has nothing to do with this and has no power in this situation. The police can also do nothing since there's no proof of a crime (and they don't deal with this type of digital theft anyway).
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Get atty to write letter and request refund for all bills paid after her death.

You might contact your state attorney general or office of inspector general to ask for help.

Local police might be able to help to find out who/what the payments are covering. Tell bank to remove auto payment...or close that acct and open new one.

Just keep all documentation of talking or writing to credit card company.
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Reply to my2cents
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Kweimer: Dispute the charges with the credit card company.
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Reply to Llamalover47
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Have you contacted the issuing bank? That is who would close a credit card not VISA.
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Reply to Isthisrealyreal
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AlvaDeer Jun 2, 2024
K tells us below in her responses that she was told to do this, that the issuing bank is B of A, and that she was told that her father and she herself should go to the bank. It is four hours away and Dad is in a w/c. She is trying to avoid that, but I feel she will have to do that and should have an appointment with a bank officer before the trip is made, and her POA papers with her. She is still trying to avoid this hardship.
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In my experience all Banks issue credit cards, Visa, Mastercard. Ect. When I call the number on the back I am calling the Bank who issued it to me. They issue, they can close. I pay to the Bank when I pay. My GF worked for a Bank. Thats how I got my first card. The Bank had a dept for just Mastercard.
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Reply to JoAnn29
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Report the card as stolen.
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Reply to Taarna
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gemswinner12 Jun 10, 2024
That could work well, yet usually they want to hear it from the person themselves and want to transfer you around and then when you say you're not that person you're the POA they give you another round of run-arounds Fill this out/ send us this notarized form, on and on it goes... Unless you can get an automated robot answering the phone to just push one to report card missing/stolen, something like that would be ideal.
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BOA is impossible to deal with. They won’t accept the POA documents you send you have to fill out theirs which is 100 pages long. Then after you send in they will claim they never got them. I spent an entire day at the bank trying to just get my father’s address changed to mine as he was in AL and I was managing his money. Then after he died they insisted I had to have an appointment to close out his accounts only to get there and have the person I had an appointment with not be there.
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Reply to lkdrymom
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I had some of these issues with first my mother and now it's happening with my father since he's on hospice and cannot speak for himself and I'm his POA/there are no other family members. I just write on the unopened envelope DECEASED/RETURN TO SENDER. I also got terribly distressed about loose ends like this but it actually worked and the mail and calls stopped. I made sure their real bills were paid and if anyone called to ask for him I would say she/he is deceased thank you for being respectful and hang up.
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Reply to gemswinner12
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It is a joint account? The bank won't close it because they want the spouse to remain responsible for the debt.

Tarna is right, report the card as stolen.
Send for a credit report which might show what debt is being paid.
Then report it to the 3 major Credit Reporting Agencies as stolen.

Can you ask sister-in-law what the phone payment was for?
Can you check a shopping network bill, or an Amazon account?
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Reply to Sendhelp
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I would hope by now the OP got this straightened out. OP has not responded since posting the question.
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Reply to JoAnn29
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AlvaDeer Jun 11, 2024
She wrote us several questions and she did respond to us about what she had tried and what not, but now she is gone. I recall them telling her to go to B of A and she told us she was four hours away. I told her I would make the trip and she said Dad in W/C and would be just too tough. I would love to see her come back and tell us how she is doing.
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