Every time I call the CH to enquire about my mother I am given wrong information by the manager. If I talk to the owner I am ignored also. The carers are fantastic but I feel they are badly treated by the manager & owner. This is a small private Residential Care Home so I don't know who to talk to for advise on this.
The people you are reaching out to should be forthright with their information. You deserve to know how your mom is doing. Have you tried approaching the nursing supervisor?
If your Mom is not receiving proper care, then I can see a good reason for you to contact the manager &/or the owner OR someone outside of the facility. But if it is the staff that is being "mistreated", then it really isn't your place to talk to the manager &/or the owner OR someone outside of the facility (unless one or more of the staff members have asked you to do so.) You could end up jeopardizing staff members' employment at the facility, or the facility could be closed down by an outside authority. You may be opening a can of worms that you might later wish that you hadn't.
I too was present a lot on site, and toward the end, every day unless I wasn't feeli
You can also look up the home on the Care Quality Commission's website. You will find inspection reports and full information about the contact details of the home's owner and manager.
A change of management can cause all kinds of problems and disruption, so keep an eye on standards until things settle down. It might be no bad thing, too, to have a look around at alternatives just in case you need to move your mother at some point.