One person told me the nursing home was taking money out of that 50 stipend for adult diapers, toilet paper, Kleenex, toothpaste, etc. And way overcharging. She had to go and buy all those items, present the receipts, and get reimbursed for them. That was so her mother would have some money left over for haircuts, etc.
She was on Medicaid.
My Dad’s SS check starts getting deposited next month in the nursing home. We are curious about this.
In any event, if your loved one is going into a Nursing Home and will be on Medicaid, read your contract carefully and ask specifically about this issue, i.e., what are legitimate expenses for the personal needs allowance?
Of course you have to supply receipts; this is your loved one's money and it cannot be disbursed to someone else without proof that the money is being spent for their care.
That being said, IF you all have opted for the NH to become his payee for his SS or other monthly income so that the PNA goes into a personal trust fund account at the NH it may not be easy to get to if not used for an in-house service (like barber shop). Often you have to physically go to the billing office or SW office to sign out $ via a ledger to get cash OR present cash receipts for things bought for him and be reimbursed to the penny.
Just as an aside on this, you DO NOT, DO NOT have to have the NH become his payee.
Dad can continue to keep a bank account with his check(s) continuing to be direct deposited and you write a ck to the NH for the copay amount required as a exact $ amount as per the states Medicaid eligiblility letter sent to your dad / you. I did this with my mom for 2 different NH and the first one wasn’t happy but 2nd one was its your decision. In my experience the NHs will press heavily that it’s required or must be dealt with this way. Hogwash. It’s not, doesn’t have to be. Medicaid does not require this. BUT you have to send the copay check like clockwork. Any late fees are on you and if it’s late NH can contact Medicaid for noncompliance. But by going this route it allows you to build up his PNA to do a bigger shopping trip or buy him a more costly item. Even pay on his preneed funeral policy. You just need to make sure that every month his bank statement is below 2k as his assets must be under 2k for Medicaid.
And should you find you’d like to move him to a different NH - as it’s closer to you or better staffed or whatever - it will be eons easier to do so as you control the copay needed to be paid to each the month of the move. I moved my mom from 1 NH to another within her first year, it can be done but is a bit of a ballet to do. Trying to get old NH to deactivate a direct payee / Representative payee situation is not at all easy as the old NH can be totally foot dragging with you.
I’ve found some NH are totally predatory with the PNA $. Like they charge for cable & phone and the monthly fee is Viola! magically the exact amount of the PNA! And you have to send a written opt out request to get it cancelled. Yeah sure and I have some waterfront land in Plaquemines Parish in Louisiana or at Discovery Bay in MS to sell to you... The whole charging the resident for inflated toiletries cost is predatory behavior. You know at both NHs my mom was at, for those residents who had family who were themselves limited financially, the Salvation Army came in regularly to provide for free personal care packs of lotion, shampoo, etc. that SA gets from big co like Proctor & Gambel and repack. There should be no need to take funds out of their PNA for this much less price gouge for toiletries imo.
Usually the bathing room will have liquid soap dispensers for bathing to begin with, so no real need for body wash or bath soap and has stacks of towels to be used as well for residents who don’t bring in linens. These costs are within thier overall room & board fee. Take a peek into the bathing room. At my mom’s 2nd NH had a labeled bin / shelf for each resident with their stuff in them.
Also, watch the balance of his personal account. When it gets too high, withdraw funds to get it back down to below Medicaid allowance level. Buy him a pair of shoes or something. Save the receipts.
When Mom went to a NH $50 of her SS was put in a Personal Needs Account that the NH oversaw. This money can be used to buy clothing, snacks, cigarettes, haircuts, etc. The NH had Chinese night and they had me sign it was OK to deduct the cost of the dinner from her PNA. Being a Medicaid patient has nothing to do with it. My Moms NH provided all her diapers and toiletries. In my area, I know of no NH that doesn't provide these things.
Now, was this person really talking about an AL? That would be a different thing since they don't provide personal needs. But then again, without written permission they should not be deducting from the PNA acct.
This is a good question to ask the NH. The only way I would think the NH would get away with this is if the State had guardianship. Even then, they shouldn't be allowed to deduct for toiletries that they should provide.
cga.ct.gov/PS99/rpt%5Colr%5Chtm/99-R-0025.htm
There is nothing about the NH having to provide, diapers and toiletries. But it does say that only the resident or their representative can sign off on its use. Personally, i wouldn't want to be purchasing these things and find they were being stolen or used on other residents. But like I said, where I live no NH has you pay for diapers, tissues, toothpaste, etc. To be honest, I had a hard time getting the facility to use Moms stuff.
When Mom passed she had $200 in her acct. As Executor I was given a short certificate to handle Moms estate. I gave a copy to the NH who, after a few days or so, issued me a check in my name. The money does not go back to SS its considered part of the estate.
Secondly, the trust account that I set up with the nursing home was used only to pay for my mother's weekly beauty shop visits. I provided everything else.
Also, I found that if I brought, extra supplies, like facial tissues, lotions, adult diapers and even snacks, they seemed to disappear very quickly. Since I visited almost every day, I decided it would be better to keep the "extra supplies" stored in my car.
In addition, I did my mother's laundry myself as I found that the nursing home laundry absolutely destroyed her clothing. You still have to label clothing but if your parent has nice clothes/outfits to wear, you will be happier if you take the time to do the laundering yourself. (By the way, we did the same for my father.) Yes, it is a pain in the neck but I always liked my parents to look nice in the nursing home.
Another suggestion, if you have spécial outfits for your parent to wear, take them home. Sometimes nicer clothing seems to "disappear".
If he is in a skilled nursing home then usually the cost of toilet paper, Kleenex and toothpaste should be covered in the daily rate. The cost of diapers would be covered under the per diem rate if the individual was on Medicaid, if they are not on Medicaid then it would be an additional charge. You have a right to have all the charges explained to you. I would also ask for am itemized statement that shows all charges, the home must provide this upon request.
If your loved one is in an assisted living facility they may charge for those items. Again the facility should tell you upfront what they will cover and what you are responsible for. Ask for a list of covered items.
You do have a right to shop around and find the lowest cost for personal items for your loved one. Many homes will require you to purchase the items and then present a receipt to get reimbursed.
As far as the Personal Needs Allowance (PNA) the nursing home or assisted living facility can NOT use those funds without permission from the resident or their legal representative. Most residents use their PNA for beauty shop appointments, for personal supplies or snacks.
I hope this helps.
Stay strong!
He will start having his Social Security check deposited into the nursing home and that 50$ per month will build up if he doesn’t use it. He likes to shop in their little store as he can get Pepsi for 50 cents a can. And there are some vending machines he can get snacks from.
Everything is covered including cable. Only thing not covered is phone. Medicaid provides a free cell phone with so many minutes per month on it.
All is well.
We can breathe again.
He is safe and settling in. Today staff kept saying everyone loves him. He goes out into the courtyard and sunbathes everyday, with his cap, shorts, and sunglasses on.
I've noticed that their billing is sometimes erroneous, and we pay them exactly what Medicaid says we owe, plus incidentals they provide, like haircuts, etc. Then, they just have to figure out how they billed wrong and correct it--we don't mistakenly overpay their incorrect billing.
Also, I know of a case where a NHs bookkeeper stole about $40,000; and I suspect it was from the residents' personal needs accounts. If no one is watching, bad people can take advantage.
This is not a reason to dump the facility. The kind of care your dad gets is far more important than the nickels and dimes of his personal needs account. Just be aware.
If your dad is not on medicaid and is self paying things are different. I had one loved one in this situation (self pay). We were visiting her once a week and taking a box of tissues every week. We put her name on the box in sharpie. There were several boxes piled up. The first month there was a bill item for tissues. There was also a bill item for gloves unspecified number of gloves. I took a camera and made a photo of the tissues we had brought. I wrote a letter telling them to remove the tissues charge because we had photo evidence of our supplying tissues. Here's a tip: use you cell phone to take photos of everything. I asked them in the letter to tell me how many gloves were in a box and how much each box costs. I did the math. They were claiming to have used 26 pairs of gloves everyday for each day for the whole month. No they didn't! I called them on this. They said Oh that's a typo. Notice everything I did was in WRITING. Very important, document everything. These people never again tried this nonsense with us. You should have yourself as payee for the SS check. Go to the SS office to set this up. Under no circumstances should the nursing home be the payee for that check. They will take severe advantage of your dad.
I have had loved ones in assisted living and memory care. They routinely try to bill for wipes, toothbrushes etc. Their charges for these items are so very high. I don't know what a $6 toothbrush looks like but it better be gold plated. I supply all of these items for them. I document the supply with photos and a written record. Once I complain and include some cell phone photos, they realize they can't put one over on me. The charges stop. Please pay attention to what these people are doing, don't just trust them.